The purpose of the quality policy is to ensure that products and services meet customer requirements and are of the highest quality. It outlines the company’s commitment to providing the best quality products and services. In that sense, the top management declares that:

1. The organisation is committed to providing products and services that meet or exceed customer requirements and continually improving the implemented management systems.

2. The organisation defined and documented the quality policy and objectives, which are communicated to all relevant personnel.

3. The organisation plans and manages processes required to ensure that its products and services meet customer requirements and expectations.

4. The organisation has established and maintains an appropriate system of quality assurance and quality control to ensure that its products and services meet customer requirements and expectations.

5. The organisation has defined and documented the roles, responsibilities and authority of personnel involved in the management system.

6. The organisation conducts internal audits of the management system to ensure that it meets regulatory and legislative requirements, customer requirements and expectations.

7. The organisation has documented and maintains quality records and documents to provide evidence of conformance to requirements and expectations.

8. The organisation provides adequate training to personnel involved in the management system.

9. The organisation reviews the quality management system periodically to ensure its continued effectiveness and suitability.